WG Chat for WordPress

A support chat for WordPress that stays on your server

Most chat services store conversations on their own servers and load their script from there. WG Chat ships everything with the plugin and calls no other server. The conversations stay encrypted in your WordPress database.

Download the plugin WG Chat Pro for agencies

What the free chat does

  • Conversations are stored in your WordPress database, each message encrypted with AES-256-GCM. The key is not stored next to them.
  • No request to any other server. Scripts and styles ship with the plugin.
  • No cookies. The visitor’s browser keeps only a signed conversation number, and only after the first message.
  • Network addresses are never stored.
  • A floating button in the corner of every page that loads the chat only on click, or the chat as a block in a page.
  • Delete a conversation in one click, a retention period after which old conversations are deleted automatically, export and erasure through the WordPress privacy tools, and a suggested paragraph for your privacy policy.
  • Multisite: every site has its own tables and its own key.

Nothing of this is locked or time-limited. The free chat runs without a licence for as long as you use it.

WG Chat Pro: the chat as your agency’s service

Pro is a separate plugin that extends the free chat, so you deliver the chat under your client’s name and colours:

  • Look: the name and photo of the person answering, your colours, every text of the window.
  • Answering without admin rights: the role “Chat agent” sees the conversations and its own profile, nothing else of the admin area. Your client answers, you maintain the site.
  • Office hours: outside them the window says when you will reply and takes a message with an e-mail address.
  • An e-mail on a new conversation.
  • Text snippets for recurring answers.
  • German interface with informal or formal address.

Pro does not call any server by itself either. You fetch new versions with one click in the admin; only that click asks widget-storm.de whether the licence is valid.

Prices (businesses only)

  • One site

    €79 per year

    Sites: 1

  • Five sites

    €179 per year

    Sites: 5

  • Agency

    €399 per year

    Sites: up to 50

Prices exclude VAT. Currently no VAT is charged under § 19 of the German VAT Act (small business scheme). Pro is sold to businesses only.

The licence runs for one year and renews unless you cancel. You can cancel at any time, effective at the end of the year, in the customer portal. When the licence ends, Pro keeps working as it is, only without new versions. No feature is switched off.

Frequently asked questions

Do I need a data processing agreement for the chat?

Not with us: no conversation, address or visitor data reaches us or any other provider. The conversations are personal data on your own server, so they belong in your own privacy policy. The plugin suggests a paragraph for it under Settings → Privacy. This is not legal advice.

What does widget-storm.de see of my site?

Of the free chat, nothing. With Pro we see who bought it, the licence key and the addresses of the sites you activate it on. No conversations, no visitors.

Can I give the chat to a client without making them an admin?

Yes, with Pro, through the role “Chat agent”.

Does it work on multisite?

Yes, activated per site or network-wide. Every site has its own tables and its own key.

Where do I get help?

Write to info@widget-storm.de. We answer by e-mail.